Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
By phone
(724) 286-7646
Monday–Friday, 8:00am–5:00pm ET. Outside those hours, leave a message and we return it the next business day.
General support
help@livwellhardware.com
Anything about a part, a load rating, a substrate we have not listed, an order, or a problem with something you have received.
Orders & delivery
orders@livwellhardware.com
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@livwellhardware.com
Requests to see, correct, export or delete the information we hold about you.
Where we are
1597 Banksville RdPittsburgh, PA 15216
Please email before sending anything back — returns go out on a prepaid label rather than to this address.
When we are reading
Monday–Friday, 8:00am–5:00pm ET
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns and anything about an order go through email — we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.
Do you not recognise a charge?
Charges from this store appear on a statement as LIVWELL. If that is what you are looking at and you are not sure why, email help@livwellhardware.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.