Shipping

Standard shipping is a flat $9 on any order. Express is a flat $24.

Orders of $85 or more ship standard at no charge. The threshold is calculated on the order total after any discount and before tax.

There is no separate handling or packing fee. All prices are shown and charged in US Dollars (USD).

Orders placed before 1:00pm ET on a business day are dispatched the same day. Orders placed after that, or at a weekend, go out on the next business day.

Standard transit is 3–6 business days after dispatch. Express is 2 business days. Those are carrier transit times and do not include the dispatch day.

Every order ships with a tracking number, emailed to you the moment the parcel is scanned by the carrier rather than when the label is printed. A label created is not a parcel collected, and we would rather tell you the second thing.

Fixings ship in their own labelled boxes inside the carton, never loose. The count and the batch live on that label, and a bag of unmarked screws is unidentifiable a year later.

Cartridges ship upright with the nozzle capped and the crimp uppermost, because a cartridge stored on its side separates and is then unusable.

Edge tools ship with a moulded edge guard on each. Keep it for storage; it is what stops an edge being taken out by everything else in the drawer.

Steel tools are shipped lightly oiled and wrapped. That film is deliberate and should be wiped off before first use.

The United States, including Alaska, Hawaii and Puerto Rico. We do not currently ship internationally, and no international order can be placed at checkout.

We cannot ship to a freight forwarder. Orders addressed to a known forwarder are cancelled and refunded in full rather than dispatched.

We do not ship to PO boxes, because the carriers we use for heavier cartons will not deliver to one.

Email orders@livwellhardware.com with your order number. If tracking shows no carrier movement for five business days we treat the parcel as lost and send a replacement immediately — we do not wait out a carrier investigation at your expense.

If tracking shows the parcel as delivered and you do not have it, tell us anyway. We will check the delivery scan location against your address and replace it if there is any discrepancy at all.